The aim is to bring our “best selves” to the coaching relationship; it is vital that we share the same understanding about how we will work together and how we match our expectations (this is at the core of our agreement and at the heart of our journey together).

Please read the terms and conditions below carefully and get in touch with any questions.

All correspondence with you will be via email or a messaging app, i.e. telegram or similar. The coaching calls will take place on a video conferencing platform, e.g. Zoom or similar. It’s the client's responsibility to keep track of how many calls they have had and how many remain within the program.

Time is our most valuable commodity, and I will not waste yours. If for unforeseen circumstances, I cannot attend a booked coaching call will notify you by email to reschedule via the scheduling app. Only coaching calls booked and accepted via the scheduling app will be deemed as confirmed.

Cancellation of booked coaching calls requires 24hrs written notice; if you need to change the booking date or time, this can be done via the scheduling app ; if you need to change the booking date or time, this can be done via the scheduling link. Rescheduling by email or message will not be accepted. Non-attendance without prior notice will mean that call has been forfeited. No refund will be issued.

Follow-up calls must be taken within 90 days of the first session, or you have forfeited your right to the call, and a refund will not be issued.

Cancellations made within five days of purchase and at least 72 hours before the first booked call may be permitted wholly at my discretion on a case by case basis, a 10% + fees deduction will be made for processing costs. Cancellations cannot be made after the delivery of any part of the service. All sales are final.

1. RELATIONSHIP

• We are entering into a professional coaching relationship, and there is not, nor will there be, any type of therapy or psychological counselling. If these are needed, or the need for them is identified at any stage in our relationship, it is your responsibility to seek these services from a licensed professional.

• You can expect that I will be honest and direct as your coach, asking straightforward questions and using challenging techniques to help you move forward. You are expected to evaluate your own progress, and if the coaching is not working as you wish, you should immediately inform me, your Coach, so that we can both take steps to correct the problem. As with any human endeavour, coaching can involve feelings of discomfort and frustration, which may accompany the process of change. Coaching does not offer any guarantee of success.

• A fundamental part of our relationship is the Core Values of Mutual Confidence, Mutual Trust and Mutual Respect. You understand and agree that if there is a breakdown in any of these core values, I reserve the right to terminate our agreement forthwith.

2. CONFIDENTIALITY AND MUTUAL NON-DISCLOSURE

• You recognise that you may divulge goals, future plans, business affairs, job information, personal and other private information in the course of our work together. I will not, at any time, either directly or indirectly, voluntarily use any such information for my own benefit or disclose this information to a third party. I will not voluntarily disclose that we are in a coaching relationship without your expressed written permission.

• In order to honour and protect my intellectual property, you expressly agree not to disclose or communicate any proprietary information about my practice, materials, or methods to any third party.

• We both agree to be bound by this mutual non-disclosure agreement during and after the termination of the coaching relationship.

• Some sessions are conducted in groups, including teleconference groups. You agree to maintain the confidentiality of all information communicated to you by other coaching clients and by me. It is understandable that progress is often enhanced when clients discuss their coaching relationship with trusted colleagues and friends. You can have these discussions with

trusted colleagues and friends, but you agree not to share any information which would allow others in the group to be identified.

• The client should be aware that it is impossible to protect the confidentiality of client information which may be transmitted

electronically, i.e., electronic mail and other information stored on computers connected to the internet, by cordless or mobile telephones and similar telecommunication and computer equipment. Therefore, we agree that unless you utilise encryption and other forms of security protection, you waive any action, legal or otherwise, against me and hold me harmless for any interception of your information resulting from the use of the above-mentioned equipment.

• I will maintain, store and dispose of any records, including electronic files and communications, created during our coaching relationship in a manner that promotes confidentiality, security and privacy and complies with any applicable laws and agreements.

3. AMENDMENT OR VARIATION

No amendment or variation of this agreement will be effective unless it is in writing and signed by each of us.

4. SEVERABILITY

In the event that any clause or any part of this agreement is unenforceable, the remaining terms and conditions of this settlement agreement shall remain fully enforceable.

5. COPYRIGHT NOTICE

Rushane Minkah owns all intellectual property rights in all materials provided to you or information shared with you at/in the coaching programme/event/materials (“materials”).

• The materials are protected by copyright laws and treaties around the world. Where we are legally able to do so, we grant you a worldwide, nonexclusive, royalty-free, revocable licence to use the materials for your own purposes only. You may not reproduce in any format or share or disclose to any person any part (or all of) the materials without our prior written consent.

• Other than the above, we do not grant you any other rights in relation to the materials and all other rights are reserved. For the avoidance of doubt, you must not adapt, edit, change, transform, publish, republish, distribute, redistribute, broadcast, rebroadcast, or show or play in public any or all of the materials (in any form or media) without our prior written permission.

Without our prior written consent, you may not make any audio or visual recordings of any part of the coaching programme/event/materials.

• We take the protection of our copyright very seriously. If we discover that you have breached the above licence terms, we may bring legal proceedings against you and seek monetary damages and/or an injunction to stop you from using the materials. You could also be ordered to pay our legal costs.

6. DISCLAIMER

• You agree that you are participating in the coaching programme/event at your own risk and that we shall not be liable under any circumstances for any matter arising out of your participation (other than for matters for which we are not legally able to exclude or limit liability).

• Due to the nature of coaching, we do not guarantee any particular result. We will endeavour to ensure that all information that we provide is accurate and up-to-date, but we shall not be liable for any claims arising from such information being inaccurate or not up-to-date or otherwise.

7. APPLICABLE LAW AND JURISDICTION

This agreement and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales and the courts of England shall have exclusive jurisdiction.